Orders are processed so quickly. And I love the little extras to inspire.
The book is well presented information inside is clearly displayed, very easy to order online also. Will continue to order item in the near future.
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How is shipping calculated?
We use the Go Sweet Spot App to calculate shipping rates dependent on order value, weight and your location. The average cost is between $7.00 - $15.00 - but may differ depending on those variables.
Free domestic shipping:
We offer free shipping on all NZ domestic orders over $75.00. Free shipping will not apply if you are using any discounts that take the final amount payable below $75.00
Domestic: Orders:
All items are normally shipped within 48 hours using NZ Post Overnight Courier (Auckland). You will receive email confirmation when your item has been picked up, is out for delivery, and delivered. Any queries relating to the order delivery need to be directed to NZ Post first.
International Orders:
All items are normally shipped within 1-3 days using NZ Post. You will receive email confirmation when your item has been picked up, is out for delivery, and delivered. Any queries relating to the order delivery need to be directed to NZ Post.
Packaging:
Aligned to our sustainability values, we aim to minimise waste and any un-necessary packaging. All customer orders are packed in either paper, or recyclable / compostable mailer bags purchased locally from R3Pack. Some items maybe shrink wrapped or in PLE packaging to protect the item. We repurpose and re-use all of our supplier stock boxes, and all excess are given away free to the public as they make perfect moving house boxes.
How is shipping calculated?
We use the Go Sweet Spot App to calculate shipping rates dependent on order value, weight and your location. The average cost is between $7.00 - $15.00 - but may differ depending on those variables.
Free domestic shipping:
We offer free shipping on all NZ domestic orders over $75.00. Free shipping will not apply if you are using any discounts that take the final amount payable below $75.00
Domestic: Orders:
All items are normally shipped within 48 hours using NZ Post Overnight Courier (Auckland). You will receive email confirmation when your item has been picked up, is out for delivery, and delivered. Any queries relating to the order delivery need to be directed to NZ Post first.
International Orders:
All items are normally shipped within 1-3 days using NZ Post. You will receive email confirmation when your item has been picked up, is out for delivery, and delivered. Any queries relating to the order delivery need to be directed to NZ Post.
Packaging:
Aligned to our sustainability values, we aim to minimise waste and any un-necessary packaging. All customer orders are packed in either paper, or recyclable / compostable mailer bags purchased locally from R3Pack. Some items maybe shrink wrapped or in PLE packaging to protect the item. We repurpose and re-use all of our supplier stock boxes, and all excess are given away free to the public as they make perfect moving house boxes.
Please CHOOSE carefully before purchase as we do not offer refunds for change of mind. If upon receipt of the item you wish to exchange an item, or return to obtain a store credit- this can be arranged, however we will not refund for a change of mind.
We will accept product returns for damaged items within 7 days of purchase if the items are in unused un-opened original condition.
For return of damaged items, or incorrect orders - please email admin@tuhi.co.nz to obtain a return mailing label.
Please CHOOSE carefully before purchase as we do not offer refunds for change of mind. If upon receipt of the item you wish to exchange an item, or return to obtain a store credit- this can be arranged, however we will not refund for a change of mind.
We will accept product returns for damaged items within 7 days of purchase if the items are in unused un-opened original condition.
For return of damaged items, or incorrect orders - please email admin@tuhi.co.nz to obtain a return mailing label.
The print industry has a large impact on te Taiao (environment), so it is important to us to find ways to minimise our own impact.
You can read about our Taiao practices here
The print industry has a large impact on te Taiao (environment), so it is important to us to find ways to minimise our own impact.
You can read about our Taiao practices here
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As a small Kiwi business, we use waitlists to gauge demand before committing to new print runs. This helps us make smart decisions about which products to restock while keeping our prices fair for whānau.
Join the waitlist for any products you'd love to see return - your interest helps us prioritize what to bring back next!
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Orders are processed so quickly. And I love the little extras to inspire.
The book is well presented information inside is clearly displayed, very easy to order online also. Will continue to order item in the near future.