How is shipping calculated?
We use the Go Sweet Spot App to calculate shipping rates dependent on order value, weight and your location. The average cost is between $7.00 - $15.00 - but may differ depending on those variables.
Free domestic shipping:
We offer free shipping on all NZ domestic orders over $75.00. Free shipping will not apply if you are using any discounts that take the final amount payable below $75.00
Domestic: Orders:
All items are normally shipped within 48 hours using NZ Post Overnight Courier (Auckland). You will receive email confirmation when your item has been picked up, is out for delivery, and delivered. Any queries relating to the order delivery need to be directed to NZ Post first.
International Orders:
All items are normally shipped within 1-3 days using NZ Post. You will receive email confirmation when your item has been picked up, is out for delivery, and delivered. Any queries relating to the order delivery need to be directed to NZ Post.
Packaging:
Aligned to our sustainability values, we aim to minimise waste and any un-necessary packaging. All customer orders are packed in either paper, or recyclable / compostable mailer bags purchased locally from R3Pack. Some items maybe shrink wrapped or in PLE packaging to protect the item. We repurpose and re-use all of our supplier stock boxes, and all excess are given away free to the public as they make perfect moving house boxes.
