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Product description
Shipping
Packaging:
Unfortunately ordering from us will not give you an instagram worthy 'unboxing' video - but our plain packaging is significantly better for the environment then a 30 second reel!. Aligned to our sustainability values, we aim to minimise waste and any un-necessary packaging. All customer orders are packed in either paper, or recyclable / compostable mailer bags purchased locally from R3Pack. Some items maybe shrink wrapped or in PLE packaging to protect the item. We repurpose and re-use all of our supplier stock boxes, and all excess are given away free to the public as they make perfect moving house boxes.
Domestic: Orders:
All items are normally shipped within 1-3 days using NZ Post Overnight Courier (Auckland) or Standard Post. You will receive email confirmation when your item has been picked up, is out for delivery, and delivered. Any queries relating to the order delivery need to be directed to NZ Post first.
Free domestic shipping:
We offer free shipping on all NZ domestic orders over $150.00. The threshold is reached when the amount payable exceeds $150.00. Free shipping will not apply if you are using any discounts that take the final amount payable below $150.00.
International Orders:
All items are normally shipped within 1-3 days using DHL Courier. You will receive email confirmation when your item has been picked up, is out for delivery, and delivered. Any queries relating to the order delivery need to be directed to DHL first. We use the Starshipit App (connected to our courier suppliers) to calculate shipping rates dependant on order value, weight and your location. International rates vary significantly. We choose DHL Courier for their speed & reliability, but note they are not the cheapest international courier.
Packaging:
Unfortunately ordering from us will not give you an instagram worthy 'unboxing' video - but our plain packaging is significantly better for the environment then a 30 second reel!. Aligned to our sustainability values, we aim to minimise waste and any un-necessary packaging. All customer orders are packed in either paper, or recyclable / compostable mailer bags purchased locally from R3Pack. Some items maybe shrink wrapped or in PLE packaging to protect the item. We repurpose and re-use all of our supplier stock boxes, and all excess are given away free to the public as they make perfect moving house boxes.
Domestic: Orders:
All items are normally shipped within 1-3 days using NZ Post Overnight Courier (Auckland) or Standard Post. You will receive email confirmation when your item has been picked up, is out for delivery, and delivered. Any queries relating to the order delivery need to be directed to NZ Post first.
Free domestic shipping:
We offer free shipping on all NZ domestic orders over $150.00. The threshold is reached when the amount payable exceeds $150.00. Free shipping will not apply if you are using any discounts that take the final amount payable below $150.00.
International Orders:
All items are normally shipped within 1-3 days using DHL Courier. You will receive email confirmation when your item has been picked up, is out for delivery, and delivered. Any queries relating to the order delivery need to be directed to DHL first. We use the Starshipit App (connected to our courier suppliers) to calculate shipping rates dependant on order value, weight and your location. International rates vary significantly. We choose DHL Courier for their speed & reliability, but note they are not the cheapest international courier.
Returns
Please CHOOSE carefully before purchase as we do not offer refunds for change of mind. If upon receipt of the item you wish to exchange an item, or return to obtain a store credit- this can be arranged, however we will not refund for a change of mind.
We will accept product returns for damaged items within 7 days of purchase if the items are in unused un-opened originalcondition.
For return of damaged items, or incorrect orders - please email admin@tuhi.co.nz to obtain a return mailing label.
Please CHOOSE carefully before purchase as we do not offer refunds for change of mind. If upon receipt of the item you wish to exchange an item, or return to obtain a store credit- this can be arranged, however we will not refund for a change of mind.
We will accept product returns for damaged items within 7 days of purchase if the items are in unused un-opened originalcondition.
For return of damaged items, or incorrect orders - please email admin@tuhi.co.nz to obtain a return mailing label.
Environmental Impact
The print industry has a large impact on te Taiao (environment), so it is important to us to find ways to minimise our own impact.
